Frequently Asked Questions
Everything you need to know about shopping with AOKI GLOBAL.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, depending on your location and local customs processing times.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that intimate apparel and final sale items are non-returnable.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to your own body measurements for the most accurate fit.
Which payment methods do you accept?
AOKI GLOBAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. A significant portion of our collections uses organic cotton and recycled fabrics, as detailed in the product descriptions.